Stay Safe Online

Protect your computer

Keep software up to date

Using the latest software version makes your computer more secure. Always register your software for support – and subscribe to alert and update services.

Install anti-virus and anti-spyware software

You can buy software that protects your computer against viruses and spyware (computer programs that track what you're doing on the internet). Set the software to scan files when you access them – and to download updates when you go online.

Use a firewall

A firewall is a piece of software that acts as a barrier between your computer and the internet to block unauthorised access and viruses. You might have firewalls built into your computer system – or included in an internet security software package. Keeping firewall software up to date will protect your computer from the latest security threats.

Make your wireless network secure

If you're planning to use a wireless network to access the internet, follow the manufacturer's instructions on how to set it up securely with encryption and access controls.

Reporting fraud

If you ever have any concerns about security on your account, call us immediately on 0845 900 0900.

MasterCard SecureCode

Get additional security for your M&S Credit Card when you shop online.

Visit MasterCard SecureCode website

Lost or stolen card?

If you have M&S Card Safe call Card Protection Plan Limited on 0844 848 5284. Otherwise, please call us immediately on 0845 900 0900.

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