Personal Loans Questions

Upon acceptance of your application and receipt of your signed agreement, we aim for the money to be in your bank or building society within 3 working days.

We normally give you a decision within 48 hours.

Your first repayment will be due in the 3rd month after funds are issued. So if you took a loan in November, your repayments would begin in February.

To apply for an M&S Personal Loan you have to be a UK resident aged 30 or over or a homeowner.

If you are unable to make your repayments, whatever the reason please call 0845 900 0900. Our experienced advisors will advise you of the options available to you.

You can also take a look at the Dealing with Debt (pdf) leaflet from the British Bankers' Association to find out how your bank can help.

Take a look at our Credit Scoring Guide for details on credit scoring, how it works and how to appeal if you’re refused credit.