Existing Home Insurance Customers

From renewals to claims, we’ll make sure you receive excellent service.

We’re here to help

Want to renew, change or cancel your policy? Need to make a claim – or a complaint? Here’s how to get in touch with us by phone or post.

What do you want to do?

Renew your policy

We’ll send you a reminder before your current policy expires. This will explain what you need to do to renew your home insurance with M&S for another year. If you don’t receive a reminder, or you need to change your policy before you renew it, call the renewals team on 0800 068 2742.

Make a claim

If you need to make a claim, you should call the claims line as soon as possible. The claims team is here to help you 24 hours a day, 365 days a year. Make sure you’ve got your policy number when you call – and quote it when you write to us. The claims number is 0800 111 4901.

Claim on Home Emergency Cover

If you take out Home Emergency Cover we’ll include it in your policy schedule, along with details of the emergency repairs it covers. If you need to make a claim, contact Homeserve Claims Management Ltd on 0800 121 4074 – or write to Homeserve Claims Management, Fulwood Park, Caxton Road, Fulwood, Preston PR2 9NZ.

Change your cover

Have you extended your property or installed a new security feature? Do you need to reduce your cover or cancel your policy? To make changes to your cover, call the customer services team on 0800 121 4070 – you’ll need your policy details to hand.

Make a complaint

You can call us on 0800 121 4070. Or write to our Head of Customer Care at Marks & Spencer Money, Head of Customer Care, M&S Home Insurance, Civic Drive, Ipswich, IP1 2AN