Car Insurance Questions

If you need to make a claim, you should call us as soon as possible on 0844 412 2160. Our claims team is here to help you – 24 hours a day, 365 days a year. Make sure you’ve got your policy number when you call.

We’ll send you a reminder before your current policy expires. This will explain what you need to do to renew your car insurance with M&S for another year. In most cases we’ll renew your cover automatically, unless you tell us not to. If you don’t receive a reminder, or you need to change your policy before you renew it, call our renewals team on 0800 058 2942 (Lines are open Monday to Friday 8am–9pm and Saturday 9am–5pm).

To make changes to your cover or cancel your policy, call our customer services team on 0844 412 2157 (Lines are open Monday to Friday 8am–9pm and Saturday 9am–5pm) – you’ll need your policy details to hand.

To make changes to your cover including adding a named driver, call our customer services team on 0844 412 2157 (Lines are open Monday to Friday 8am–9pm and Saturday 9am–5pm) – you’ll need your policy details to hand.

If your windscreen needs repairing or replacing, call us on 0800 294 3236. (Lines are open Monday to Friday 8am-9pm and Saturday 9am-5pm)