Existing Car Insurance Customers

We’re here to help

Want to renew, change or cancel your policy? Need to make a claim – or a complaint? Here’s how to get in touch with us.

What do you want to do?

Renew your policy

We’ll send you a reminder before your current policy expires. This will explain what you need to do to renew your car insurance with M&S for another year. In most cases we’ll renew your cover automatically, unless you tell us not to. If you don’t receive a reminder, or you need to change your policy before you renew it, call our renewals team on 0800 058 2942.

Make a claim

If you need to make a claim, you should call us as soon as possible on 0844 412 2160. Our claims team is here to help you – 24 hours a day, 365 days a year. Make sure you’ve got your policy number when you call.

Repair your windscreen

If your windscreen needs repairing or replacing, call us on 0800 294 3236.

Change your cover

Are you getting a new car? Do you want to add a named driver to your policy? To make changes to your cover or cancel your policy, call our customer services team on 0844 412 2157– you’ll need your policy details to hand.

Make a complaint

We want to provide an excellent service to all our customers, but we’re aware that things can sometimes go wrong. We take every complaint we receive seriously – and we do everything we can to resolve problems quickly.

If you’re disappointed with any aspect of our service, please call us on 0844 412 2157. We’ll do our best to put things right within 24 hours. If you’re still not satisfied, we’ll write to you, outlining the steps we’ll take to resolve your complaint.

If you’d prefer to write to us, please send your complaint to our Customer Relations Manager at Marks & Spencer Money, Fusion House, Bretton Way, Peterborough, PE3 8BG.