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Help

Assistance and support when you need it

If you need to get in touch with us, here are our important phone numbers and addresses to help you get through to the right place.

Latest news regarding Payment Protection Insurance.

If you're not completely happy with our service, here's how to make a complaint.

Have a question about M&S Money's products and services? Just ask Hannah, our online Virtual Assistant.

Find your nearest in store M&S Bureau de Change

Information to help you stay safe and secure when you're online.

If you're feeling the pinch, here are steps you can take to save money – and boost your household budget.

Your M&S Money savings are covered up to £85,000 under the Financial Services Compensation Scheme.

If you have an M&S Credit Card or M&S Loan and you're concerned about your financial situation, please call us on 0845 900 0900.

If you spot suspicious activity on your card account, call us immediately on 0845 900 0900.

Before you shop with your new M&S Card, activate it online – it’s quick and easy.

Earn M&S points whenever you go shopping and spend them at M&S.