Help

Assistance and support when you need it

Help & Support

Frequently asked questions

We have lots of answers to the questions that are most commonly asked by our customers.

View Frequently Asked Questions

Contact us

If you need to get in touch with us, here are our important phone numbers and addresses to help you get through to the right place.

Find contact details

Managing your money

If you’re feeling the pinch, here are steps you can take to save money – and boost your household budget.

Read more

Making a complaint

If you’re not completely happy with our service, here’s how to make a complaint.

View complaints procedure

Are my savings safe?

Your M&S Money savings are guaranteed to £50,000 under the Financial Services Compensation Scheme.

Answers to your savings questions

Debt worries?

If you have an M&S Credit Card or M&S Loan and you're concerned about your financial situation, please call us on 0845 900 0900.

Stay Safe Online

Information to help you stay safe and secure when you're online.

Visit our Online security section

Rewards

Earn M&S points whenever you go shopping and spend them at M&S.

Find out about M&S Rewards