Ways to get in touch with us
If you've got a general question about our service, you'd like to make a comment or tell us how we can do something better - we want to hear from you.
For general enquiries and comments, please fill in our Contact Us form.
Please do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.
Write to us at:
Customer Services Department
Marks and Spencer Money
Kings Meadow
Chester
CH99 9FB
Calling from the UK:
0845 900 0900
Calling from overseas:
+44 (0)1244 879080
Calls may be recorded.
Please check our Credit Card FAQ or Chargecard FAQ to see if we have already answered your question there.
If you still can't find an answer to your question, choose from one of the following ways to contact us:
For general questions and queries, use our enquiry form.
Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.
Cards & Loyalty Department
M&S Money
Kings Meadow
Chester
CH99 9LZ
Sales/Applications:
0800 997 996
Lost/stolen cards:
0845 900 0900 or +44 (0)1244 879080 from abroad
Customer Services/Complaints:
0845 900 0900
Opening Hours
Monday to Friday – 8am to 9pm
Saturday – 9am to 5pm
Sunday – 10 am to 4pm
Calls may be recorded.
Please check our Travel Money FAQ to see if we have already answered your question there.
If you still can't find an answer to your question, choose from one of the following ways to contact us:
For general questions and queries about Travel Money, please use our enquiry form.
Do not use email for any queries relating specifically to your order. If you wish to discuss an existing order please call or write to us.
M&S Money
Travel Money
Kings Meadow
Chester
CH99 9FB
M&S Travel Club
Thomas Cook
Unit 18, Coningsby Road
North Bretton
Peterborough
PE3 8SB
Travel Money:
0800 363 484
M&S Travel Club:
0870 750 1884
Opening Hours
Travel Money:
Monday to Friday – 8am to 9pm
Saturday – 9am to 6pm
Sunday – 10am - 2pm
M&S Travel Club:
8am to 10pm – 7 days a week
Calls may be recorded.
Please check our Personal Loans FAQ or Car Buying Plan FAQ to see if we have already answered your question there.
If you still can't find an answer to your question, choose from one of the following ways to contact us:
For general questions and queries about M&S Loans, please use our enquiry form.
Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.
M&S Money
Customer Services Department
Kings Meadow
Chester
CH99 9FB
Applications:
0800 363 400
Fax Number:
0845 300 0326
Opening Hours
Monday to Friday – 8am to 9pm
Saturday – 8am to 7pm
Sunday – 10am to 6pm
Calls may be recorded.
Please check our FAQ to see if we have already answered your question there.
If you still can't find an answer to your question, choose from one of the following ways to contact us:
For general questions and queries about Savings & Investments, please use our enquiry form.
Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.
M&S Money
Savings & Investments
Kings Meadow
Chester
CH99 9UT
Savings & Investments
Freepost
PO Box 410
Chester
CH99 9ST
Everyday Savings Account:
0808 001 3131
Unit Trust/S&S ISA:
0808 005 5555 or +44 (0)1244 688632 from abroad
Cash ISA:
0800 028 2824 - Existing customers
0808 002 2222 - Account opening
Fixed Rate Savings:
0808 001 1111
Fax:
01244 686 116
Opening hours
Everyday Savings Account:
Monday to Friday – 8am to 9pm
Saturday – 8am to 7pm
Sunday - 9am to 6pm
Unit Trust, Cash ISA, S&S ISA, Fixed Rate Savings:
Monday to Friday – 8am to 8pm
Saturday – 9am to 5pm
Calls may be recorded.
Please check our Home Insurance FAQ to see if we have already answered your question there.
If you still can't find an answer to your question, choose from one of the following ways to contact us:
For general questions and queries, use our enquiry form.
Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.
M&S Home Insurance
Civic Drive
Ipswich
IP1 2AN
M&S Home Insurance
Po Box 97
Lancaster
LA1 1WG
Home Emergency Claims
Homeserve Claims Management
Caxton Wood
Fulwood
Preston
PR2 9NZ
Home Insurance Claims:
0800 111 4901
Home Emergency Claims:
0800 121 4074
Quotes:
0800 068 2742
Queries:
0800 068 2742
Opening hours
Monday to Friday – 8am to 8pm
Saturday – 9am to 1pm
Calls may be recorded.
Please check our Car Insurance FAQ to see if we have already answered your question there.
If you still can't find an answer to your question, choose from one of the following ways to contact us:
M&S Car Insurance
Fusion House
Bretton Way
Peterborough
PE3 8BG
Sales/get a quote:
0800 107 1819
Complaints:
0844 412 2157
Opening hours
Monday to Friday – 8am to 9pm
Saturday – 9am to 5pm
Calls may be recorded.
Please check our Travel Insurance FAQ to see if we have already answered your question there.
If you still can't find an answer to your question, choose from one of the following ways to contact us:
For general questions and queries, use our enquiry form.
Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.
Marks & Spencer Travel Insurance
Civic Drive
Ipswich
IP1 2AN
Customer Services:
0800 068 3918
Claims:
0845 602 5510
Complaints:
0800 068 3918
Medical Assistance & Travel Advice:
+44 (0)845 610 1423
Legal Expenses Claims:
0870 350 5716
Personal Travel Assistant:
0845 850 0661 or +44 (0)1737 815336
Fax (AXA):
01473 205101
Calls may be recorded.
Please check our Pet Insurance FAQ to see if we have already answered your question there.
If you still can't find an answer to your question, choose from one of the following ways to contact us:
For general questions and queries, use our enquiry form.
Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.
M&S Pet Insurance
35 Friday Street
Henley-on-Thames
Oxfordshire
RG9 1RX
Claims:
0800 980 8750
Complaints:
0800 980 8740
Emergency Vet:
0800 980 8740
Opening hours
Claims/Complaints:
Monday to Friday – 8am to 6pm
Emergency Vet:
Monday to Friday - 9am to 5pm
Calls may be recorded.
Please check our Life Insurance FAQ to see if we have already answered your question there.
If you still can't find an answer to your question, choose from one of the following ways to contact us:
For general questions and queries, use our enquiry form for either:
Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.
HSBC (Life) UK Limited
Claims Department
PO Box 1011
Bristol
BS99 1GD
Quotes & Applications:
0800 058 2140
Existing Policy queries:
0845 745 6125
Opening hours
Quotes & Applications:
Monday to Thursday – 9am to 9pm
Friday – 9am to 7pm
Saturday – 9am to 4pm
Existing Policy queries:
Monday to Friday – 8am to 6pm
Calls may be recorded.
Please check our Wedding Insurance FAQ to see if we have already answered your question there.
If you still can't find an answer to your question, choose from one of the following ways to contact us:
For general questions and queries, use our enquiry form.
Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.
M&S Wedding Insurance
Ecclesiastical Insurance Office PLC
Beaufort House
Brunswick Road
Gloucester
GL1 1JZ
Claims:
0800 316 5979
Complaints:
01452 528533
Quotes/Queries/Policy changes:
0800 316 5985
Stress counselling helpline:
0800 072 5655
Fax:
01452 423557
Opening hours
Monday to Friday – 8am to 5pm
Calls may be recorded.
Find your nearest in-store M&S Bureau de Change