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Ways to get in touch with us

General enquiries

If you've got a general question about our service, you'd like to make a comment or tell us how we can do something better – we want to hear from you.

  • Contact us by email

    For general enquiries and comments, please fill in our Contact Us form.

    Please do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.

  • Contact us by post

    Write to us at:

    Customer Services Department
    Marks and Spencer Money
    Kings Meadow
    Chester
    CH99 9FB

  • Contact us by phone

    Calling from the UK:
    0845 900 0900

    Calling from overseas:
    +44 (0)1244 879080

    Calls may be recorded.

Cards

Just ask Hannah, our online virtual assistant, to see if we can answer your question.

If you still can't find an answer to your question, choose from one of the following ways to contact us:

  • Contact us by email

    For general questions and queries, use our enquiry form.

    Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.

  • Contact us by post

    Cards & Loyalty Department
    M&S Money
    Kings Meadow
    Chester
    CH99 9LZ

  • Contact us by phone

    Sales/Applications:
    0800 997 996

    Lost/stolen cards:
    0845 900 0900 or +44 (0)1244 879080 from abroad

    Customer Services/Complaints:
    0845 900 0900

    Opening Hours

    Monday to Friday – 8am to 9pm
    Saturday – 9am to 5pm
    Sunday – 10 am to 4pm

    Calls may be recorded.

Travel

Just ask Hannah, our online virtual assistant, to see if we can answer your question.

If you still can't find an answer to your question, choose from one of the following ways to contact us:

  • Contact us by email

    For general questions and queries about Travel Money, please use our enquiry form.

    Do not use email for any queries relating specifically to your order. If you wish to discuss an existing order please call or write to us.

  • Contact us by post

    Travel Money

    M&S Money
    Travel Money
    Kings Meadow
    Chester
    CH99 9FB

    M&S Travel Club

    M&S Travel Club
    Thomas Cook
    Unit 18, Coningsby Road
    North Bretton
    Peterborough
    PE3 8SB

  • Contact us by phone

    Travel Money:
    0800 363 484

    M&S Travel Club:
    0844 879 8053

    Opening Hours

    Travel Money:
    Monday to Friday – 8am to 9pm
    Saturday – 9am to 6pm
    Sunday – 10am – 2pm

    M&S Travel Club:
    8am to 10pm – 7 days a week

    Calls may be recorded.

Loans

Just ask Hannah, our online virtual assistant, to see if we can answer your question.

If you still can't find an answer to your question, choose from one of the following ways to contact us:

  • Contact us by email

    For general questions and queries about M&S Loans, please use our enquiry form.

    Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.

  • Contact us by post

    M&S Money
    Customer Services Department
    Kings Meadow
    Chester
    CH99 9FB

  • Contact us by phone

    Applications:
    0800 363 400

    Fax Number:
    0845 300 0326

    Opening Hours

    Monday to Friday – 8am to 9pm
    Saturday – 8am to 7pm
    Sunday – 10am to 6pm

    Calls may be recorded.

Savings & investments

Just ask Hannah, our online virtual assistant, to see if we can answer your question.

If you still can't find an answer to your question, choose from one of the following ways to contact us:

  • Contact us by email

    For general questions and queries about Savings & Investments, please use our enquiry form.

    Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.

  • Contact us by post

    M&S Money
    Savings & Investments
    Kings Meadow
    Chester
    CH99 9UT

    Freepost address

    Savings & Investments
    Freepost
    PO Box 410
    Chester
    CH99 9ST

  • Contact us by phone

    Everyday Savings Account:
    0845 900 0900 – Existing customers
    0808 001 3131 – Account opening

    Unit Trust/S&S ISA:
    0808 005 5555 or +44 (0)1244 688632 from abroad

    Cash ISA:
    0800 028 2824 – Existing customers
    0808 002 2222 – Account opening

    Fixed Rate Savings:
    0808 001 1111

    Fax:
    01244 686 116

    Opening hours

    Everyday Savings Account:
    Monday to Friday – 8am to 9pm
    Saturday – 8am to 7pm
    Sunday – 9am to 6pm

    Unit Trust, Cash ISA, S&S ISA, Fixed Rate Savings:
    Monday to Friday – 8am to 8pm
    Saturday – 9am to 5pm

    Calls may be recorded.

Home insurance

Just ask Hannah, our online virtual assistant, to see if we can answer your question.

If you still can't find an answer to your question, choose from one of the following ways to contact us:

  • Contact us by email

    For general questions and queries, use our enquiry form.

    Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.

  • Contact us by post

    Customer Services

    M&S Home Insurance
    Civic Drive
    Ipswich
    IP1 2AN

    Home Insurance Claims Team

    M&S Home Insurance
    Po Box 97
    Lancaster
    LA1 1WG

    Home Emergency Claims Team

    Home Emergency Claims
    Homeserve Claims Management
    Caxton Wood
    Fulwood
    Preston
    PR2 9NZ

  • Contact us by phone

    Home Insurance Claims:
    0800 111 4901

    Home Emergency Claims:
    0800 121 4074

    Quotes:
    0800 068 2742

    Queries:
    0800 068 2742

    Opening hours

    Home Insurance Claims
    Monday to Friday – 8am to 8pm
    Saturday – 9am to 5pm

    Home Emergency Claims
    Open 24 hours

    Quotes and Queries
    Monday to Friday – 8am to 9pm
    Saturday – 9am to 6pm
    Sunday – 10am to 2pm

    Calls may be recorded.

Car insurance

Just ask Hannah, our online virtual assistant, to see if we can answer your question.

If you still can't find an answer to your question, choose from one of the following ways to contact us:

  • Contact us by post

    Customer Services/Complaints

    M&S Car Insurance
    Fusion House
    Bretton Way
    Peterborough
    PE3 8BG

  • Contact us by phone

    Sales/get a quote:
    0800 107 1827

    Complaints:
    0844 858 6877

    Customer Services:
    0844 871 2349

    Opening hours

    Monday to Friday – 8am to 9pm
    Saturday – 9am to 6pm
    Sunday – 10am to 4pm
    Bank holidays – 9am to 5pm

    Calls may be recorded.

    Calls to our 0844 numbers cost 5p per minute from a BT landline. Network charges may vary and calls from mobile phones may be more. Please check with your provider.

Travel insurance

Just ask Hannah, our online virtual assistant, to see if we can answer your question.

If you still can't find an answer to your question, choose from one of the following ways to contact us:

  • Contact us by email

    For general questions and queries, use our enquiry form.

    Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.

  • Contact us by post

    Customer Services/Claims/Complaints

    Marks & Spencer Travel Insurance
    Civic Drive
    Ipswich
    IP1 2AN

  • Contact us by phone

    Customer Services:
    0800 028 1927

    Claims:
    0845 602 5510

    Complaints:
    0800 068 3918

    Medical Assistance & Travel Advice:
    +44 (0)845 610 1423

    Legal Expenses Claims:
    0870 350 5716

    Personal Travel Assistant:
    0845 850 0661 or +44 (0)1737 815336

    Fax (AXA):
    01473 205101

    Calls may be recorded.

Pet insurance

Just ask Hannah, our online virtual assistant, to see if we can answer your question.

If you still can't find an answer to your question, choose from one of the following ways to contact us:

  • Contact us by email

    For general questions and queries, use our enquiry form.

    Do not use email for any queries relating specifically to your account. If you wish to discuss an existing account please call or write to us.

  • Contact us by post

    Customer Relations Team/Complaints

    M&S Pet Insurance
    PO Box 15768
    Birmingham
    B2 2NZ

  • Contact us by phone

    Customer Service & Complaints:
    0800 980 8740

    Claims:
    0800 980 8750

    vetfone™:
    0800 980 5583

    Opening hours

    Claims/Complaints:
    Monday to Friday – 8am to 6pm
    Saturday 9am-5pm

    vetfone™:
    Open 24 hours, 365 days a year

    Bank holiday hours may differ.

    Calls may be recorded.

Life insurance

M&S Life Insurance is no longer on sale. Existing customers with policy queries or who need to make a claim should call 0845 745 6125 (lines are open 8am – 6pm Monday to Friday). Calls may be recorded.

  • Contact us by post

    Claims Department

    HSBC (Life) UK Limited
    Claims Department
    PO Box 1011
    Bristol
    BS99 1GD

Wedding insurance

M&S Wedding Insurance is no longer on sale. Existing customers with policy queries should call 0800 316 5985 (lines are open 9am – 5pm Monday to Friday).

Should you need to make a claim, please call on 0800 316 5979 (lines are open 24 hours 7 days a week). Please note that calls may be recorded to help maintain a quality service.

  • Contact us by post

    Customer Relations Team/Complaints

    M&S Wedding Insurance
    Ecclesiastical Insurance Office PLC
    Beaufort House
    Brunswick Road
    Gloucester
    GL1 1JZ

  • Contact us by phone

    Claims:
    0800 316 5979

    Complaints:
    01452 528533

    Queries:
    0800 316 5985

    Opening hours

    Claims
    Open 24 hours

    Queries and Complaints
    Monday to Friday – 9am to 5pm

    Calls may be recorded.

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