Chargecard FAQs

How do I find out my M&S Chargecard balance?
Call us on 0845 900 0900.
I’ve lost my card / my card has been stolen?
If you have Card Safe call us on 0800 633 5817. Otherwise, please call us immediately on 0845 900 0900.
I have a statement query
Call us on 0845 900 0900.
I need a replacement card?
No problem. Speak to one of our advisors on 0845 900 0900.
My address isn’t right on my statement
Call us on 0845 900 0900.
How do I make a Payment Protection claim?
M&S Money does not currently sell Payment Protection Insurance to cover your repayments in the event of unemployment, accident or sickness. Customers who already have a policy with M&S can still claim - please call us on 0845 900 0900 or contact us online for a claim form. Calls may be recorded.
How do I pay my outstanding balance?
You can arrange with your bank to pay by Standing Order or Telephone/ Internet Banking Transfer, remembering to quote:
- Your Marks & Spencer Money Customer Account Number.
- The Marks & Spencer Money Barclays Bank account number (10772879) and sort code (20-20-44).
Please arrange payments to be made at least 4 working days before the 'post your payment' date. For alternative ways to pay, call 0845 900 0900.
I can’t make my monthly repayment?
Whatever the reason may be, please call our experienced advisors on 0845 900 0900 who will advise you of the options available to you.
You can also take a look at the Dealing with Debt (pdf) leaflet from the British Bankers' Association to find out how your bank can help.